Effective Date: January 17, 2026

Socio AI, LLC ("Socio AI," "we," "our," or "us") operates the website https://www.socio-ai.com and provides digital marketing and customer engagement services for local service-based businesses, including but not limited to plumbers, HVAC companies, electricians, and similar service providers (the "Services").

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, use our Services, or interact with communications sent through our platform, including SMS review requests.

1. Information We Collect

We collect information from two primary groups:

Business Customers (our clients)
End Customers (customers of our business clients)

1.1 Information You Provide Directly

Depending on how you interact with Socio AI, we may collect:

Business name, contact name, email address, phone number, and billing information
Website content, business descriptions, logos, and service details provided for website creation
Customer contact information (such as names and phone numbers) uploaded or provided by our business customers for the purpose of sending service-related messages and review requests
Communications sent to us via email, forms, or support channels

1.2 Information Collected Automatically

When you visit our website or our Business Customers' websites, we may automatically collect:

IP address
Browser type and device information
Pages visited and usage data
Referring URLs

This information is used for security, analytics, and to improve our Services.

2. How We Use Information

We use collected information to:

Provide, operate, and maintain our Services
Create and manage business websites and local listing profiles (including Google Business Profiles)
Send service-related communications, including SMS review requests, on behalf of our business customers
Improve platform functionality and user experience
Provide customer support and respond to inquiries
Comply with legal and regulatory obligations

3. SMS Messaging and Mobile Information

Socio AI offers an SMS review request feature that allows business customers to send text messages to their customers for service follow-ups and review requests.

3.1 Mobile Data Collection

We collect customer phone numbers solely for the purpose of:

Sending service follow-up messages
Sending review request messages after a service has been completed

Phone numbers are provided to us by our business customers, who are responsible for obtaining any required customer consent before submitting this information.

3.2 No-Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information is used strictly to deliver service-related SMS messages as described in this Privacy Policy.

3.3 Message Frequency and Opt-Out

Message frequency may vary depending on the business and service provided. End customers may opt out of SMS messages at any time by replying STOP to any message.

4. Data Sharing and Disclosure

We do not sell personal information.

We may share information only in the following limited circumstances:

Service Providers: With trusted vendors (such as SMS delivery providers and hosting services) who process data on our behalf and are contractually obligated to protect it and use it only for providing services to Socio AI
Legal Requirements: If required to comply with applicable laws, regulations, legal processes, or governmental requests
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

5. Data Security

We use industry-standard security measures, including encryption and secure access controls, to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the internet or electronic storage is 100% secure, we take reasonable and appropriate steps to safeguard your data.

6. Data Retention

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data.

Requests related to personal data should be directed to the business that originally collected your information. Business customers may contact Socio AI directly for account-related requests.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at:

Socio AI
Email: socioaillc@gmail.com
Website: https://www.socio-ai.com